Refunds, Cancellations & Delivery

1. What you’re buying

Bookshop 101 sells digital reading access to serialized fiction: single chapters, or the rest of a book at a discounted binge-read price. All prices are in South African Rand (ZAR). Nothing is shipped, so there are no delivery or courier fees.

2. Delivery

• Access is delivered online, immediately after our payment provider confirms your payment. Payment confirmation usually takes a few seconds and very rarely longer than a few minutes.
• Signed-in readers find purchases in their Library on any device. If you buy without an account, access is saved on the device you used; create an account with the same email address to keep it on other devices.
• You’ll receive an on-screen confirmation with your order reference.
• You can buy from anywhere in the world. Prices are in South African rand (ZAR); if you pay with a foreign card, your bank may convert the amount and charge its own fees.

3. Cancellations

You can cancel any time before you confirm payment, and you won’t be charged. Once payment is confirmed, access starts straight away, so the order can’t be cancelled — but the refund rules below still apply. No cancellation or administration fee is charged.

4. Refunds

We will refund you in full if:

• you were charged but the chapter or book did not unlock, and we can’t fix it within a reasonable time;
• you were charged more than once for the same item;
• we have to withdraw content you paid for and cannot make it available again (we refund the unread part);
• the content is materially different from its description, or is otherwise defective.

Because reading access is delivered immediately, we don’t otherwise refund a chapter or book once it has been unlocked, except where the law requires us to.

To request a refund, email hello@bookshop101.co.za within 5 days of purchase with your order reference. We’ll respond within 5 business days. Approved refunds are paid to the original payment method (for cards, the same card) and are never more than the amount you paid. Once approved, a refund usually reaches you within 7–10 business days, depending on your bank. If an item is unavailable after payment, we refund you in full, and the refund usually reaches you within 7–10 business days.

5. Your statutory rights

Nothing in this policy limits rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that cannot legally be excluded.

Section 44 of the Electronic Communications and Transactions Act gives consumers a seven-day cooling-off right for some online purchases. Under section 42(2) it does not apply to services that start with your consent before the seven days end, or to the sale of books. When you buy, you ask for reading access to start immediately. Where the cooling-off right does apply to a purchase, you may cancel it within seven days by emailing hello@bookshop101.co.za, and we will refund you in line with the Act.

6. Contact

Anita Shapiro t/a Bookshop 101 · hello@bookshop101.co.za · WhatsApp +27 83 448 1925 · 22 Leeuwenhof Crescent, Higgovale, Cape Town, 8001. All contact details.